Included Free with every website
Unified Conversations
All your messages in one inbox
Every SMS, email, WhatsApp message, Facebook DM, Instagram message, and Google chat — all in one unified inbox. Never miss a customer message again.
Deep Dive
Your customers don't think in channels — they just want to reach you. Some text, some email, some DM on Instagram, and some message on Facebook. If you're checking 5 different apps to respond, messages fall through the cracks. Unified Conversations brings every message from every channel into one inbox, so you can respond to all of them from a single screen.
The system supports two-way conversations across SMS, email, WhatsApp, Facebook Messenger, Instagram DM, and Google Business Messages. When a customer sends a Facebook DM, you reply from the unified inbox and they see it in Facebook. When someone texts your business number, the reply goes back as a text. The customer uses their preferred channel — you use one inbox.
For teams, conversations can be assigned to specific members with notes and priorities. Canned responses let you answer common questions in one click. Every conversation is automatically linked to the contact's CRM record, giving you full context before you even start typing. No more asking 'Have we talked before?' — you'll see every interaction at a glance.
Key Capabilities
Omni-Channel Inbox
SMS, email, WhatsApp, Facebook, Instagram, and Google — all in one place
Two-Way Messaging
Reply from one inbox and the customer sees it in their preferred channel
Team Assignment
Assign conversations to team members with notes and priorities
Canned Responses
Save and reuse common replies to respond faster
Contact Context
See full CRM history and past conversations before you reply
Unread Management
Mark as unread, snooze, or star conversations for follow-up
Mobile App
Full inbox access from the mobile app — respond from anywhere
Conversation Search
Search across all channels to find any past conversation instantly
Real-World Use Cases
A salon receives a booking request via Instagram DM, a question about pricing via text, and a complaint via email — all handled from one screen in under 5 minutes.
A contractor assigns his receptionist to handle initial inquiries during business hours, then takes over personally in the evening from his phone.
A dental office uses canned responses for directions, parking info, and insurance questions — cutting response time from 5 minutes to 10 seconds.
A restaurant manager searches for a conversation from last month about a catering request and picks up exactly where they left off.
Usage-Based Pricing
This feature uses transparent, pay-per-use pricing. You only pay for what you actually use — no packages, no minimums.
Sending messages uses channel-specific credits: SMS at $0.0079/segment, email included free, WhatsApp at $0.05-0.08/message depending on region. Receiving messages is free across all channels.
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